FAQ

WHEN WILL MY ORDER SHIP?
Please allow 7-10 business days for any non-customized orders to leave our studio and be sent your way. Please allow three weeks for any personalized orders to be created and ready to ship from our studio. If you place an order with both customized and non-customized items included, please allow three weeks for the items to leave our studio.

OH NO! I MADE A MISTAKE IN MY CUSTOMIZATION. WHAT DO I DO?
Mistakes happen. If you find you made a mistake, please email me immediately at shop@idiehdesign.com with the correct information. Artwork is usually sent to the printer within one business day after the order is received. Therefore, if the artwork has already been sent into production, a fee will be incurred to make the correction.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
idieh shop accepts all major credit cards. We do not accept checks.

DO YOU CHARGE SALES TAX?
Yes. All orders placed in the state of Arizona will be charged a 9.3% sales tax.

WHAT IS YOUR RETURN POLICY?
Customized items are non-refundable unless the idieh shop has made an error. If this is the case, please contact me at shop@idiehdesign.com and I’ll get right on it to make it right.

GARMENTS ONLY: You may return your garment for EXCHANGE as long as you contact idieh design (shop@idiehdesign.com) to notify us of the exchange and return the item within 7 days of receipt. Item must be in ORIGINAL condition as received, unworn and unused in order to qualify for an exchange. Exchanges are given when garment has been returned within 7 days of receipt. Once we receive your garment, you will be sent a replacement garment.

DO YOU ACCEPT CUSTOM ORDERS?
Absolutely! Please visit our custom design studio, idieh design for custom inquiries.

WILL YOU BE OFFERING DIFFERENT PRODUCTS IN THE FUTURE?
That’s the plan! I’m continually working on new designs and product ideas. Please check back often to see any new additions.

I HAVE AN IDEA OF A PRODUCT I WOULD LOVE YOU TO DESIGN & OFFER!
Awesome! Send any ideas or requests to shop@idiehdesign.com.

COPYRIGHT
All designs, photographs, and images on this website and our products are copyrighted by idieh design.

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