Policies

We love your face and want you to have the best experience possible! Please know we are more than happy to discuss any questions you might have regarding hanging out with idiehshop.com. If you have any questions and/or concerns please contact us and we'll get back to you as soon as possible. 
 

SHIPPING & HANDLING

Please allow 7-10 business days for any non-customized orders to leave our studio and be sent your way. Please allow three weeks for any personalized orders to be created and ready to ship from our studio. If you place an order with both customized and non-customized items included, please allow three weeks for the items to leave our studio. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.

INTERNATIONAL ORDERS

Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

RETURNS & EXCHANGES

All items are non-refundable unless the idieh shop has made an error. If this is the case, please contact shop@idiehdesign.com and we'll get right on it to make it right.

GARMENTS ONLY: You may return your garment for refund as long as you contact idieh design (shop@idiehdesign.com) to notify us of the return and return the item within 7 days of receipt. Item must be in ORIGINAL condition as received, unworn and unused in order to qualify for a refund. Refunds are given when garment has been returned within 7 days of receipt. Once we receive your garment, you will be refunded the amount minus shipping charges. A 20% restocking fee will apply to all returns.  

COLOR

Please remember that computer monitors, smartphone screens & tablet screens do not always depict colors exactly as they will appear in real life. Colors on products may vary slightly from the images you see on your screen. 

PRIVACY & SECURITY

We have a great respect for your privacy and security when shopping our site. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Scroll To Top